Get in Touch With Us
This page explains how to contact the Sites Not On Gamstop editorial team, what we can help with, and what falls outside our remit. We publish research-based guides about casinos not on GamStop for adult readers in the UK, so most messages concern the accuracy of our pages, unclear terms or suggestions for coverage.
Before you write: what we are and are not
We are an independent information site. We are not a casino, a payment provider or a regulator, and we cannot see or access any player account. That shapes what we can do for you.
Some pages recommend casinos and we may earn a commission if you sign up through a link. Commission does not decide where an operator is ranked, and it does not affect whether we correct an error when you report one.
How to reach us
Use the contact route shown in the site header or footer of findingwilson.com. We do not list any other address, phone number or social account as official, so treat anyone claiming to write on our behalf from elsewhere with caution. We will never ask for your casino password, card number or full identity documents.
We do not publish a guaranteed reply time or staffed hours. Messages are read by a person, and we answer where we can add something useful.
What we can help with
- Corrections: a bonus, wagering figure, payment method or licence detail on one of our pages looks out of date or wrong. Tell us which page and what you saw. Our figures were checked on a stated date, and operators can change terms without notice.
- Clarifying our reviews: you want to know how we assess casinos, what an editorial rating means, or how a term such as wagering or a cashout limit works.
- Suggestions: topics, comparisons or explanations you would like added to our guide to trusted non GamStop casinos or elsewhere.
- Business and editorial enquiries: introduce your organisation and say what you have in mind. Paid placement cannot buy a higher position.
What to include in your message
- The page title or address you are writing about.
- The exact statement you are questioning, ideally with a screenshot description or quote.
- Where you found conflicting information, such as the casino's own terms page, and the date you saw it.
- Whether you are happy for us to reply by the same route.
A precise report lets us check it against the operator's current terms and update the page faster.
Problems we cannot solve for you
If your issue is with a casino itself, such as a delayed withdrawal, a closed account or a bonus dispute, we cannot intervene. The table shows where to go instead.
| Your issue | Better first step |
|---|---|
| Withdrawal delay or account verification | Contact the casino's support and keep copies of your messages, transaction records and the terms in force at the time. |
| Bonus terms dispute | Use the casino's formal complaints procedure, then any dispute body the operator names in its terms. |
| Card or bank payment problem | Speak to your bank or card provider. |
| Gambling harm or wanting to stop | Contact GamCare or use GAMSTOP, described below. |
Be aware that operators not covered by GAMSTOP may hold an overseas licence rather than a UK Gambling Commission licence for Great Britain. That can mean fewer protections and a harder route if a dispute arises, so read complaint and licensing details before depositing.
If gambling is causing you difficulty
If you are worried about your gambling, please put it first. GamCare runs a free, confidential helpline and chat for anyone in Great Britain. GAMSTOP is the free national self-exclusion service covering UK-licensed operators. Deposit and loss limits, and gambling blocking software, can also help. We will not judge you for writing to us about this, and we will point you to appropriate support, though we are not a counselling service.
Gambling is for adults aged 18 and over only. It should never be treated as income or a way to fix money problems.
Privacy and what we do with your message
We use what you send only to answer you and improve our pages. Please do not include bank details, passwords or identity documents. If you want your message deleted, say so in your reply.
Not sure whether to write?
If you simply want to compare operators, start with our trusted non GamStop casinos list. If something there looks wrong or unclear, we would like to hear about it.